Job Description

Roles & Responsibilities

E-commerce & Q-commerce Management

• Manage daily operations across e-commerce and Q-commerce marketplaces.
• Ensure products are correctly listed with accurate descriptions, pricing, images, specifications, and availability.
• Monitor sales, orders, cancellations, returns, and customer experience.
• Maintain high product availability and minimize out-of-stock situations.
• Coordinate with marketplace partners to resolve operational and commercial issues.

Sales & Business Growth

• Drive online sales and achieve monthly and annual sales targets.
• Identify opportunities to increase revenue, market share, conversion, and average order value.
• Develop and execute platform-specific sales strategies.
• Monitor competitors, pricing, assortment, visibility, and promotional activities.
• Recommend new products, bundles, promotions, and campaigns to increase sales.

Promotions & Online Merchandising

• Plan and execute promotions, discounts, vouchers, bundles, and seasonal campaigns.
• Coordinate with marketing and commercial teams on major campaigns.
• Optimize product positioning, search visibility, banners, and digital merchandising.
• Ensure promotional activities are accurately implemented across platforms.

Inventory & Operations

• Monitor inventory levels across online channels and ensure product availability.
• Coordinate with warehouse, supply chain, and operations teams to prevent stock-outs and excess inventory.
• Monitor order fulfillment and delivery performance.
• Ensure accurate pricing and inventory synchronization across platforms.

Reporting & Analytics

• Prepare regular reports on sales, orders, product performance, promotions, and profitability.
• Analyze marketplace data and identify trends and opportunities.
• Track KPIs including revenue, conversion rate, traffic, average order value, availability, and return/cancellation rates.
• Provide actionable recommendations based on performance analysis.

Partner & Stakeholder Management

• Maintain strong relationships with marketplace account managers and Q-commerce partners.
• Coordinate with sales, marketing, finance, supply chain, warehouse, and customer service teams.
• Follow up on platform issues, campaigns, payments, claims, and commercial agreements.

Job Summary

We are looking for a results-driven Senior Executive E-commerce & Q-commerce Sales to manage and grow the company’s online sales across e-commerce, quick-commerce and own platforms. The role will be responsible for day-to-day platform management, product listings, promotions, inventory availability, order performance, sales growth, and coordination with marketplace partners.

The ideal candidate should have hands-on experience with platforms such as Amazon, Noon, Talabat, Careem, Deliveroo, InstaShop, Carrefour Online, and other relevant marketplaces, with a strong understanding of online merchandising, promotions, analytics, and commercial performance.

Desired Candidate Profile

• Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
• 2–4 years of experience in e-commerce, Q-commerce, marketplace management, or digital sales.
• Experience working with major e-commerce/Q-commerce platforms.
• Strong understanding of online marketplaces and digital merchandising.
• Good analytical and numerical skills.
• Proficiency in Microsoft Excel and reporting tools.
• Strong communication, coordination, and negotiation skills.
• Ability to manage multiple platforms and priorities in a fast-paced environment.
• Commercially minded with a strong focus on achieving sales targets.

Preferred Skills

• Experience with FMCG, preferably food products
• Experience managing multiple marketplaces simultaneously.
• Knowledge of marketplace advertising and sponsored-product campaigns.
• Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and basic data analysis.
• Experience with marketplace dashboards and analytics tools.
• Understanding of the UAE/GCC e-commerce and Q-commerce landscape.
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