YOUR OPPORTUNITY:

Rio Grande is a precious metals and materials supplier for Jewelers across the country, and we are expanding fast! Our IT Analysis team is looking for a global eCommerce Business Analyst to support multiple corporate eCommerce websites built on the Optimizely platform. The ideal candidate will have strong experience working on enterprise-level eCommerce websites, bridging the gap between business stakeholders and technical teams to deliver high-impact digital solutions. You will evaluate, design, and document business requirements and collaborate with teams to ensure successful implementation/resolution of defects, functional improvements, and new features and capabilities. If you’re passionate about optimizing the customer journey, increasing conversion rates, and providing actionable insights, we’d love to hear from you.

ENVIRONMENT/PHYSICAL REQUIREMENTS:

Primarily sedentary, requiring employees to sit for extended periods. This can include working at a computer, attending meetings, and performing other tasks while seated.
The successful candidate will enjoy a rewarding, challenging, and principled work environment. For more information about us please visit: www.riogrande.com

• Partner closely with sales, marketing, and merchandising to gather business requirements and translate them into functional and technical specifications.
• Drive the enhancement of our digital storefront through optimization of content, product pages, checkout flow, and merchandising tools.
• Conduct workshops to collect user stories, map processes, and define acceptance criteria.
• Collaborate with development and QA teams to ensure requirements are accurately implemented and tested.
• Analyze web performance metrics (traffic, conversion, AOV, bounce rate, retention) to identify actionable insights and drive improvements.
• Support content updates, site testing, and optimization using built-in CMS tools or third-party integrations.
• Initiate, plan, manage, and close medium to large projects.
• Manage and triage site issues, acting as the first point of escalation for business users.