eCommerce Channel Manager at Keep Supply

Springfield, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

eCommerce Management, Digital Analytics, Conversion Optimization, Merchandising Strategy, Customer Experience, Cross-Functional Collaboration, Project Management, Data Analysis, User Experience, A/B Testing, Checkout Optimization, Product Data Accuracy, Customer Service Improvement, Problem Solving, Communication, Detail-Oriented

Industry

Wholesale

Description

Description Would you like to enjoy 100% paid medical, dental and vision insurance for you and your entire family? How about unlimited paid time off and a supportive and positive work environment? Keep Supply offers all of this plus a bonus program and significant growth opportunity! We are a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running. We are currently seeking a Product Specialist to join our growing Sales Team. Summary Keep Supply’s eCommerce Manager is responsible for driving profitable growth of the Magento channel by optimizing the digital customer experience, improving conversion performance, and ensuring operational excellence across our online storefronts. This role owns the end-to-end performance of the eCommerce channel, including merchandising, brand presentation, conversion optimization, and platform execution. The eCommerce Manager plays a critical role in delivering on our promise of unreasonably good service by ensuring customers can easily discover, evaluate, and purchase the right products with confidence. Primary Duties and Responsibilities Own overall performance of the Magento eCommerce channel, with accountability for delivering $650,000 in channel margin. Lead conversion optimization efforts to achieve a 20% increase in channel conversion rate through UX improvements, A/B testing, and funnel optimization. Manage merchandising strategy across the site, ensuring pricing, promotions, and product presentation support margin and conversion goals. Lead the buildout and optimization of brand landing pages for all core brands and primary product categories. Partner with Marketing to support campaign landing pages, click-through experiences, and product-focused initiatives that drive qualified traffic and conversion. Monitor and improve leading performance indicators, including PDP engagement, add-to-cart rate, and checkout completion. Reduce cart abandonment through improved checkout flow, clearer messaging, and strategic incentives aligned with profitability. Ensure product data accuracy of 90%+ across the Magento channel by partnering with portfolio and marketing teams. Reduce eCommerce-related customer service tickets by 20% through improved product content, clearer shipping and returns information, and proactive CX updates. Own the Kraken contractor relationship, including project prioritization, timelines, and quality of deliverables. Collaborate closely with Operations, Portfolio, Customer Service, and Marketing teams to ensure alignment and seamless execution. Track and report on key eCommerce performance metrics related to margin, conversion, and customer experience. Take ownership and responsibility for overall eCommerce channel performance. Perform other duties as assigned by the Director of Portfolio and Supply Chain. Requirements 3+ years of experience managing an eCommerce channel or digital storefront 3-5 years of experience owning website performance, merchandising, or conversion optimization 5+ years of overall professional experience Strong familiarity with eCommerce platforms (Magento preferred), digital analytics tools, and merchandising workflows Experience working cross-functionally with marketing, operations, and customer service teams Comfortable managing external contractors or vendors Traits of the Successful Candidate Strong understanding of eCommerce fundamentals, including product pursuit, conversion optimization, and funnel performance Highly analytical with the ability to use data to prioritize opportunities and measure impact Customer-first mindset with a focus on reducing friction and improving clarity throughout the buying journey Proven ability to execute, iterate, and improve without needing heavy oversight Clear communicator who builds trust across cross-functional teams Comfortable operating in a fast-paced, entrepreneurial environment Organized, detail-oriented, and accountable for results Proactive problem-solver who anticipates issues before they impact customers or revenue Able to balance brand storytelling with commercial performance Company Culture We are a small, scrappy team and all of us do a lot of different things every day. We all enjoy working towards our goals and like to celebrate those wins as well. We place a very high value on teamwork, work ethic and humility. Do business worth repeating. Build the best team, serve others fully and use business to make life rewarding for everyone we encounter. #BETHEBESTPART Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Responsibilities

The eCommerce Channel Manager is responsible for driving profitable growth of the Magento channel by optimizing the digital customer experience and improving conversion performance. This role includes managing merchandising strategy, leading conversion optimization efforts, and ensuring operational excellence across online storefronts.