OUR PEOPLE

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.
As we grow, we continue to invest in our talent. We’re seeking people who share our values and can help us realise our ambitions.

THE ROLE

The E-Commerce Optimization Specialist is primarily responsible for generating & supporting KPI driving insights to feed into the Pandora UK CRO process from a variety of data sources (qualitative & quantitative such as Adobe & Content Square). In parallel the role will use those insights to build out A/B, personalisation and optimisation strategies using our core machine learning and CRM tools including Kibo/Monetate Personalization to flawlessly execute our on-site personalization, A/B testing and optimization strategies while maximizing revenue on the UK and Ireland websites.
The ideal candidate has experience in A/B testing and machine learning tools, Adobe and Content Square and takes both a creative and data-driven approach in executing end-to-end personalized experiences and e commerce shopping funnel optimisation. The role also plays a key role in creating pre and post test analysis and reporting, partnering with local and global stakeholders.

WHAT TO EXPECT FROM THE ROLE

• Day to day it is expected that this role generates insights and identifies consumer pain points and opportunities in journeys, creates/supports business cases and hypotheses for running a test, build and execute tests where possible to do locally
• (in both Monetate and Salesforce), QA and monitor frequently, then support with post-test reporting and insights sharing.
• The specific areas for testing could include: product / cart optimization, content testing, personalization testing of the funnel, product recommendations, data capture, optimizing campaign launches and wider global optimization’s
• Using Monetate leverage your knowledge of HTML, CSS and JS to create advanced tests around UX/UI and assist in troubleshooting website functionality issues
• Create and organize ticket requests in JIRA and Confluence and manage updates and responses to local and global teams in a timely manner
• Build strong internal relationships with UK ECommerce, merchandising, operations and wider marketing & Global ECommerce team. Collaborate with and learn from colleagues in similar roles globally to ensure skills, knowledge, best practices and recommendations are shared between clusters to also support best in class local optimisation programme