We are excited to offer an opportunity for an Ecommerce Customer Service Associate – Italian Speaking role to join our Ecommerce team on a full-time basis for 6 Months on a Fixed term contract. This role will be based in our Merton office.

KNOWLEDGE & EXPERIENCE

• A minimum of 2 years’ experience in an E-commerce Customer Service environment.
• High-level of multi-tasking with an element of urgency to support the volumes that can arise.
• Experience in working with a CRM system is highly advantageous.
• Computer literate, precise attention to data and systems with good organisational skills.
• Clear understanding of current Consumer Legislation.
• Experience with third party carrier dispatch and delivery, related to Customer Services.
• Fluencey in Italian

TECHNICAL SKILLS

• Knowledge of Zendesk, Retail Pro, Salesforce Commerce Cloud.
• Proficient in Microsoft Office Suite.
• Strong analytical, verbal, and written communication skills.
• High level IT and analytical skills.
• Confident, articulate, and professional telephone manner.
• Experience with OMS interfaces, working with customer data and order channels.
• Proven ability to communicate across channels via email, phone and via social media.

The role will involve liaising with customers and potential customers via live chat, telephone, and email to increase order values, and assist customers with their queries. This role offers a fantastic opportunity to work in a customer Led environment that is fast paced and interactive, delivering exceptional standards of customer service