eCommerce Customer Service Representative at Percepta South Africa

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, E-commerce, Problem Solving, Communication, Microsoft Windows, Multitasking, Inbound Support, Outbound Calls, Service Recovery, Logistics, Refunds, Returns, Product Reviews, Digital Environment, Teamwork, English

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As an E-commerce Customer Service Representative working onsite in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Bulgaria says it all! What You’ll be Doing Join our dynamic ecommerce customer experience team and be at the forefront of supporting one of the world’s leading social commerce platforms. In this role, you’ll handle a variety of engaging responsibilities across multiple channels — from managing inbound tickets, emails, chats, and live calls, to providing top-tier assistance for refunds, returns, and product reviews. If you’re passionate about delivering exceptional customer service, driving satisfaction, and helping merchants thrive in a fast-paced digital environment, this is the perfect opportunity to make an impact. During a Typical Day, You’ll You’ll be the connection between this prominent social platform and their users including advertisers, resellers and creative talent Investigate and resolve issues such as checking order and logistics status Provide proactive outreach, conducting outbound calls for service recovery, case follow-ups, and marketing initiatives such as event invitations and lead generation What You Bring to the Role Minimum 1 year of call center/customer service experience Advanced English both written and spoken Open availability to work any shift, including evenings and weekends Ability to navigate through several web applications simultaneously while supporting customers live Competency using Microsoft Windows Must be a current resident and eligible to work in Bulgaria. This position is currently ineligible for relocation assistance. What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And of course, competitive compensation including performance-based bonuses and a healthy benefits package based on your position that could include paid time off, tuition reimbursement, health, and wellness incentives Visit https://mybenefits.ttec.com/?manual for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect on the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #ttecbulgaria

Responsibilities

As an E-commerce Customer Service Representative, you will support users of a leading social commerce platform by managing inbound tickets, emails, chats, and live calls. You will also handle refunds, returns, and product reviews while ensuring customer satisfaction.