JOB SUMMARY:

We are looking for a motivated and customer-focused Customer Service Representative to join our eCommerce team. This role combines customer support and light sales engagement. The ideal candidate will have a background in customer service or a similar role, with the ability to handle inquiries, upselling when appropriate, and build positive relationships with customers across multiple platforms.

QUALIFICATIONS:

• 2+ years of customer service experience, preferably in an e-commerce or retail environment
• Excellent communication skills, both written and verbal
• Proven ability to solve problems and de-escalate customer concerns
• Strong multitasking and time management skills
• 1+ year of experience in inside sales, upselling, or account management is a plus

ABOUT US

Wondfo Biotech Co., Ltd, located in Guangzhou China, is a world renowned rapidly growing POCT manufacturer specializing in diagnostic reagents and equipment of IVD realm. Founded in 1992 and owning more than 34 years R&D experience, Wondfo Biotech has established one R&D center in San Diego, two branches in Chicago and nine additional global offices now. Wondfo’ s products have been distributed to over 120 countries, supplying over 136,800 healthcare institutions, and benefiting 2,895,780,000 people worldwide. Wondfo Biotech is devoted to making the world a better place by providing innovative POCT products. We have received CE certificates, FDA certificates, FSC certificates, ISO 9001:2008 and ISO 13485:2012 quality system certification

• PHONE SUPPORT:Answer inbound calls from customers, resolve issues, and offer suitable solutions or product recommendations to enhance customer experience.
• EMAIL COMMUNICATION:Respond promptly and professionally to customer emails, addressing order issues, product questions, and general inquiries.
• MARKETPLACE MESSAGING:Manage and respond to customer messages on e-commerce and social media platforms
• ISSUE RESOLUTION:Investigate and resolve customer concerns related to orders, returns, product usage, and shipping in a timely and courteous manner.
• SALES ENGAGEMENT:Identify opportunities to promote additional products, cross-sell, or provide value-added recommendations during customer interactions.
• RECORDKEEPING:Document interactions and feedback accurately using internal systems and tools