JOB OPPORTUNITY: CUSTOMER SERVICE & ECOMMERCE PICKER PACKER (FULL-TIME)

Company: Heavins.ie
Location: Athlone Store, N37 E763
Schedule: Monday to Friday, Daytime Hours
Hours: 40 hours per week

KEY REQUIREMENTS

• Strong communication and interpersonal skills
• Self-motivated and highly organised
• Able to multitask and adapt quickly in a dynamic setting
• Comfortable working under pressure
• Basic computer literacy (email, order management systems, etc.)
• Basic knowledge of Heavins.ie products (training will be provided)

ROLE OVERVIEW

This is a split role where you will spend approximately:

• 50% of your time in Customer Service
• 50% of your time as a Picker/Packer in the warehouse

CUSTOMER SERVICE RESPONSIBILITIES (50%)

• Responding to customer inquiries via phone, email, and live chat
• Providing product information, resolving issues, and processing returns
• Ensuring a friendly and professional experience for every customer
• Logging and following up on customer queries using internal systems
• Working closely with ecommerce and warehouse teams to resolve order-related queries

PICKER PACKER RESPONSIBILITIES (50%)

• Picking and packing ecommerce orders accurately for distribution
• Unpacking pallets and preparing stock for the fulfillment area
• Working efficiently in a fast-paced warehouse environment
• Maintaining clean, safe, and organised work areas
• Meeting daily productivity and quality targets