We are seeking a driven and ambitious individual to join our growing eCommerce team, where you’ll play a crucial role in shaping the future of our fulfilment operations. As part of a dynamic and rapidly expanding department, you’ll have the opportunity to lead with innovation, drive continuous improvement and deliver smarter and more sustainable ways of working.
In addition to overseeing fulfilment for our customers, you will take operational ownership of our internal ecommerce brand, working closely with the marketing and product development teams to deliver seamless product launches. You will oversee day-to-day inventory and fulfilment operations, ensuring the brand remains competitive, profitable and operationally robust.

ABOUT US:

Double H Nurseries are a family owned, award winning, environmentally aware business. We are passionate about our people which is why we are proud to be accredited in Investors in People ‘Gold’. We are one of the UK’s largest producers of indoor ornamental pot plants and supply a range of houseplants to some of the UK’s leading supermarkets, garden centres and online retailers.

· Lead and manage all aspects of eCommerce fulfilment, ensuring operational targets for safety, quality, cost and team performance are consistently met or exceeded.
· Act as a key point of contact for customers, managing service performance, building strong partnerships and overseeing customer service where required.
· Liaise and build relationships with key internal stakeholders including sales, projects, operation and supply chain to promote a positive work culture which will help ensure seamless operations and fulfilment.
· Oversee onboarding of new customers, ensuring efficient operational setup and seamless integration.
· Motivate and lead your team to identify and implement continuous improvement initiatives across all fulfilment processes.
· Reporting of KPI’s to other business functions and senior management.
· Develop and enforce SOPs to ensure consistent, efficient operations.
· Set and manage high standards of housekeeping, 5S and safety.
· Celebrate good performance.
· Manage suppliers and set KPIs on cost/service.
· Management and coaching of eCommerce/operations teams.
· Evaluate and ensure fulfilment tools and systems are fit-for-purpose, scalable and aligned with business needs.