eCommerce Manager - FT - N Charleston at Goodwill Industries of Upstate/Midlands South Carolina

North Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

E-commerce Management, Customer Service, Budget Management, Staff Leadership, Market Analysis, Social Media Marketing, Training Coordination, Sales Strategy, Safety Compliance, Record Keeping, Shipping Management, Problem Resolution, Merchandise Pricing, Advertising Collaboration, Emergency Response, Standard Operating Procedures

Industry

Civic and Social Organizations

Description

Manages and operates e-commerce operations to provide exceptional customer service through the efficient management of e-commerce staff, donations, processing, stock rotation and sales. Properly maintains ecommerce department on various selling platforms. Qualifications Essential Duties and Responsibilities • Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor and other regulatory standards. • Analyzes online marketplaces and pricing strategies to ensure maximized profitability and sales with the lowest possible costs. • Leads E-commerce staff; see Supervisory Responsibilities below. • Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected security and/or theft problems to the Manager, Retail Operations, Loss Prevention and the Vice President of Donated Goods. • Maintains the department budget to include sales, payroll and expense to revenue. • Collaborates with the Marketing Department to create brand awareness and expanded customer reach via display advertising, social media, mobile marketing and promotional activities. • Executes routine social media selling events. Verifies that the quality and quantity of merchandise is adequate to obtain sales and production quotas. • Coordinates training of E-commerce staff and store staff to effectively identify collectable and/ or valuable merchandise. • Monitors shipments to ensure timely and accurate deliveries to maintain satisfactory thresholds with various marketplaces. • Monitors and resolves customer service issues including but not limited to returns and disputes. • Ensures merchandise is priced in accordance with established standards. • Occasional travel is required for business related activities. • Must be able to respond to emergencies at any time as needed. • Reviews sellers’ information on shopgoodwill.com and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria. • Implements and updates all standard operating procedures applicable to the E-commerce Department. • Attend meetings as required. • Performs other job-related tasks as assigned

Responsibilities

The eCommerce Manager oversees the operations of the e-commerce department, ensuring exceptional customer service and efficient management of staff and resources. This role includes analyzing online marketplaces, leading staff, and maintaining compliance with safety and operational standards.