WHO ARE WE?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 15 stores across Canada to-date and more to come!

CUSTOMER EXPERIENCE OPTIMIZATION

• Enhance the customer journey across the full digital funnel, from discovery to checkout
• Implement personalization, chat, loyalty (Smile.io), and upsell tools to improve engagement
• Partner with the Customer Experience team to monitor feedback and resolve escalated issues quickly
• Continuously collect customer data to inform future experience improvements
• Lead implementation of tools or systems that enhance the shopping experience (chat, loyalty, personalization, etc.)

ABOUT THE ROLE

We are looking for a strategic, analytical, results-driven, and customer-obsessed Ecommerce Manager to lead and scale our digital sales channels. You will oversee the end-to-end management and performance of our ecommerce platform and be responsible for optimizing the online shopping experience, increasing conversion rates, and driving revenue growth across our ecommerce platforms. This role is perfect for a hands-on, strategic thinker who is passionate about beauty, understands digital commerce, and thrives in a fast-moving, culturally rich retail environment.
You will be responsible for curating and optimizing the customer journey from homepage to checkout while collaborating cross-functionally to drive digital sales, boost brand visibility, and deliver a seamless omnichannel experience.
This is an in-office role based in Markham, Ontario.