Ecommerce Manager at Los Angeles County Museum Of Natural History Foundation

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

95769.0

Posted On

10 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ecommerce Operations, Merchandising, Shopify Management, Inventory Management, Open-to-Buy Planning, Vendor Coordination, 3PL Management, P&L Management, Conversion Rate Optimization, Retail Marketing, Customer Service Management, Financial Analysis, Budgeting, Data Reporting, Excel, Google Sheets

Industry

Museums;Historical Sites;and Zoos

Description

NHMLAC is building a new in-house ecommerce business to support the Natural History Museum and La Brea Tar Pits. We are seeking an Ecommerce Manager to lead the day-to-day operations, merchandising, and financial performance of this business. This is a hands-on, operational role responsible for executing and managing all aspects of ecommerce, including assortment planning, inventory and open-to-buy management, vendor coordination, fulfillment, customer service, and revenue performance. The Ecommerce Manager will own the ecommerce P&L in execution, ensuring that the business operates efficiently, meets revenue goals, and delivers a high-quality customer experience aligned with the museum’s mission. Responsibilities: ECOMMERCE OPERATIONS & EXECUTION * Manage the day-to-day operation of the Shopify ecommerce site, including product setup, pricing, promotions, and inventory updates * Maintain site accuracy across product information, imagery, availability, and merchandising * Monitor site performance and resolve operational or technical issues in partnership with internal and external teams * Manage the e-commerce platform, supporting systems, and external vendors, including web, payment systems, and fulfillment providers, partnering with Visitor Services, Retail, Marketing, Digital, and Technology to maintain site functionality and ensure high-quality product imagery and storytelling across digital channels * Lead conversion optimization and customer experience improvements across the full funnel, including testing, navigation, search, and on-site content. * Own ecommerce retail marketing across site, email/CRM, paid media (where applicable), and retail-specific social channels, partnering with Brand Marketing to ensure alignment with institutional priorities MERCHANDISING, BUYING & OPEN-TO-BUY MANAGEMENT * Build and maintain an open-to-buy (OTB) model aligned to sales forecasts and inventory targets * Plan and execute product assortments across exhibitions, seasonal drops, and core museum merchandise * Source and purchase products from vendors, including negotiating pricing, minimums, and lead times * Track inventory levels and manage reorders to optimize sell-through and minimize excess stock * Partner with existing retail partner to coordinate IRL and Ecommerce Selling of products and purchase of future products * Partner with internal stakeholders to develop exclusive and mission-aligned products FINANCIAL MANAGEMENT & REVENUE ACCOUNTABILITY * Own execution against revenue targets, margin goals, and inventory productivity metrics * Build and manage the ecommerce operating budget, including product costs, shipping, packaging, and fulfillment expenses * Optimize pricing, promotions, and discount strategies to maximize revenue and margin * Monitor key KPIs including conversion rate, AOV, sell-through, inventory turn, and contribution margin FULFILLMENT, LOGISTICS & VENDOR COORDINATION * Coordinate with vendors and a third-party logistics (3PL) partner for inbound shipments, storage, and order fulfillment * Manage purchase orders, shipping timelines, and receiving processes to ensure inventory accuracy and availability * Optimize fulfillment workflows and shipping costs to improve efficiency and customer experience * Order and manage packaging materials and supplies CUSTOMER SERVICE & RETURNS MANAGEMENT * Own and manage email-based customer service, including order inquiries, issue resolution, and customer communications * Process and manage returns and exchanges, ensuring timely resolution and accurate inventory updates * Identify recurring customer issues and implement operational improvements DATA, REPORTING & OPTIMIZATION * Track and report on ecommerce performance, including sales, inventory, and customer metrics * Use data to inform buying decisions, pricing strategies, and merchandising improvements * Maintain clean and structured product and inventory data for reporting and operational efficiency REQUIRED QUALIFICATIONS * 5+ years of experience in ecommerce operations, merchandising, or digital retail * Hands-on experience managing a Shopify (or similar) ecommerce platform * Strong understanding of inventory management, buying, and open-to-buy planning * Experience working with vendors, purchase orders, and 3PL/fulfillment operations * Demonstrated ability to manage budgets, pricing, and margin performance * Comfortable managing customer service workflows and resolving customer issues directly * Strong organizational and analytical skills, with proficiency in Excel/Google Sheets * Experience managing eCommerce systems and vendors, including Shopify apps, CRM/email platforms, web development partners, and marketing platform integrations * Experience with fulfillment, logistics, and inventory coordination, including demand planning and 3PL/vendor relationships * Experience coordinating closely with onsite retail teams, suppliers, artists, and enterprise stakeholders to align merchandising, product development, inventory, and campaigns Salary range for this position is $89,065.17- $95,769 plus excellent benefits. This is a Regular Full Time position. A cover letter, current resume, and list of 3-4 references are required for all applicants. Review of applications begins immediately and continues until the position is filled. Interested candidates please visit www.nhmlac.org/careers-our-museums [http://www.nhmlac.org/careers-our-museums] and click the link of the position for which you are interested or go directly to the online application.

Responsibilities

Lead the day-to-day operations, merchandising, and financial performance of the in-house ecommerce business for the Natural History Museum and La Brea Tar Pits. This includes managing the Shopify platform, overseeing the P&L, coordinating fulfillment with 3PL partners, and driving revenue growth.