eCommerce Officer at Standard Bank - UK

Lagos, Lagos, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Digital Product Uptake, User Stories, Data Intelligence, Digital Marketing, Customer Journey Mapping, UX Enhancement, Market Trend Analysis, Communication Skills, Interpersonal Skills, Risk Awareness, Consumer Banking, Product Knowledge, Data Driven Decision Making

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description The officer ecommerce, channels support, is responsible for the ease in customer journey to a successful digital product uptake across self-service channels to increase transaction volume and revenue generation. Essential Functions Ensure that self-service channels ecommerce functionalities are available and accessible to the target customers. Enable triggers in the customer journey of self-service functionality utilization to guide customers to a successful uptake. Constantly engage self-service channels managers for improvement of existing ecommerce functionality on channels. Develop user stories for ecommerce related features to be enabled in the customer journey for digital product/service uptake. Closely track and monitor ecommerce related product performance on self-service channels to position enhancements in the customer journey. Review internal data (including customers, competitors and the external environment) and uses this information to drive UX enhancement initiatives. Obtain market trends (local and international) as well as customer needs and utilises this information to further provide input into the digital channel sales plans. Qualifications Minimum of University Degree Experience Required 5 years' experience in product management. Strong communication and interpersonal skills are crucial. Additional Information Behavioural Competencies: Generating Ideas Providing Insights Adaptative Intuitive Collaborative Data intelligence Producing Output Creative Technical Competencies: Data Driven Digital Marketing Risk Awareness Customer Understanding (Consumer Banking) Product and Services Knowledge Product Knowledge (Consumer Banking) Risk Response Strategy Business Segment: Personal & Private Banking

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Responsibilities

The eCommerce Officer is responsible for optimizing customer journeys across self-service channels to drive digital product uptake and revenue. They will monitor product performance, develop user stories, and engage with channel managers to implement UX enhancements.