Ecommerce Operations and Logistics Officer

at  North Island College

POSITION SUMMARY

Reporting to the Manager, Procurement and Financial Services, the Ecommerce and Logistics Officer is responsible for the efficient operations of NIC’s retail ecommerce system as well as, freight and courier requirements. The Ecommerce and Logistics Officer, provides a range of services to a diverse internal and external client base, ensuring adherence to all procedural requirements and maintaining an operational ecommerce platform.
The Ecommerce and Logistics Officer will support strategies to streamline ecommerce activities. They will be responsible for the e-commerce experience in forecasting sales and resolving conflicts. The Ecommerce and Logistics Officer will be responding to queries from staff and students to ensure the ecommerce activities are able to best support student success. They also monitor website content to ensure that it is easy to navigate and visually appealing in conjunction with NIC’s Marketing and Future Students team.
The Ecommerce and Logistics Officer is also responsible for ensuring effective maintenance of all centre equipment including electronic and manual goods lifting, storage, coordinating and facilitating the safe transportation and movement of all mail, deliveries and overall inventory in and out of the centre.

REQUIRED EDUCATION & EXPERIENCE

• 2 years post secondary education in business, supply chain, retail or operations management or relevant related field.
• 3 to 5 years proven experience in e-commerce operations and logistics coordination.

REQUIRED KNOWLEDGE SKILLS & ABILITIES

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal skills.
3. Familiarity with web analytics, inventory management, and e-commerce platforms.
4. Basic understanding of UX principles for website optimization.
5. Advance proficiency in Microsoft Excel, including pivot tables and vlookups.
6. Ability to work collaboratively with diverse teams.
7. Capacity to perform physically demanding work in a safe manner ability to lift up to 20kg; WHIMS and Transportation of Dangerous Goods certifications required.
8. Ability to work independently, respond to issues positively and manage a range of priority tasks.
9. High level of attention to detail.
10. Excellent communication and collaboration skills.