• Hybrid working, office based at Favona and Ponsonby, with extensive time in stores
• Lead the eCommerce Zone Specialists to drive online operational excellence
• Key role in enhancing the overall team and customer experience in our stores, CFCs and eStores
• Travel as required to support the team and stores

Reporting to the eCommerce Operations Manager, the eCommerce Operations Zone Lead will be accountable for leading a team of specialists who support our store teams uplift capabilities which support the overall customer experience such as Rostering,, Fulfillment and Picking processes, whilst achieving key business OKRs

You will:

• Work with Store Operations on key focus areas/stores for eCommerce across Bricks and Mortar stores, CFCs and Estores
• Provide reporting, insights, operational observations and recommendations on how to achieve eCommerce operational excellence and improve performance on all business, team and customer KPIs.
• Execute change management plans related to eCom to ensure successful adoption of new processes and solutions
• Support development of national capability plans to ensure store teams understand how to deliver core eCommerce processes and procedures
• Ensure Store Operations are supported in building the right eCommerce Operations capability for each leadership layer and ensuring the appropriate training systems are in place
• Support with forecasting and stay abreast of wages and productivity, surfacing key insights and recommended actions to leaders
• Lead Ecommerce Operational Specialist on effective partnering methods with Ops Managers, Group Managers and Store Managers across their portfolios
• Ability to influence and engage a diverse range of stakeholders, and foster a culture that strives for effective delivery, rigorous prioritisation, continuous improvement and exceptional business, team and customer value