JOB DESCRIPTION:

Builder Depot is one of the leading Independent Builders Merchants in the UK. Our growing E-commerce department (based at the largest branch in New Southgate) is dedicated to providing an exceptional ordering experience, ensuring the order journey is as smooth as possible, from the start of the order, to the point of delivery and beyond.
Builder Depot supports our customers by offering a wide range of items, through a variety of delivery methods. This includes complex orders from multiple locations and suppliers, which are processed through multiple different methods.
The role is focused on processing the orders correctly, every single time, to ensure that the orders are delivered in full, and on time. The position requires administration skills, attention-to-detail, multitasking, and communication.

TEAM CULTURE:

The team is small but growing fast, collaborative, and values honesty, compassion, and tolerance. The company is seeking a candidate who aligns with these values and enjoys working in a team-oriented environment.

• Order Processing: The main part of the role is to support our ecommerce order processing team, processing orders as and when they arrive, and meeting deadlines to ensure the delivery of the goods, and the customers expectations.
• Administrative Duties:: Working on administrative duties such as; updating spreadsheets, updating delivery lead times, processing claims with delivery partners etc.
• Supplier and Other Stakeholder Interactions: Dealing with emails and calls from suppliers, and other internal departments such as accounting, transport etc.
• Customer Interactions: Handling order-related queries through Zendesk, email, CRM and managing customer questions.
• Operational Process Improvement: Working to improve our operational processes and methods, improving efficiency and automation.