ABOUT THE ROLE

As our E-Commerce Team Lead, you will help manage and grow our online sales channels, including eBay, Amazon, and other platforms. You’ll work closely with our Ecommerce Trading Manager to maximise sales, develop new trading ventures, and ensure an exceptional customer experience.
You’ll also play a key role in training and motivating staff and volunteers, building our e-trading brand, and ensuring compliance with all relevant regulations.

WHAT YOU’LL DO

• Lead and inspire the e-trading team to achieve income targets and deliver excellent customer service.
• Identify growth opportunities and new online sales channels.
• Oversee stock management, product photography, listing accuracy, and order fulfilment.
• Analyse sales performance, identify trends, and report on progress.
• Maintain high standards of visual merchandising and brand presentation.
• Support and develop volunteers, ensuring they are trained, motivated, and engaged.
• Promote an environmentally and socially conscious approach to e-commerce.