Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.
Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia’s top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.
Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.

WHAT YOU’LL BE DOING

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• Be the custodian of digital trading performance by leading the weekly business review of our eComm platforms — connecting the dots across customer, category, and pet performance to surface key insights and opportunities.

• Translate company priorities into on-site execution, owning the setup and optimisation of site real estate, digital merchandising, and off-platform CRM levers to deliver the next best action for every pet parent.
• Personalise the customer journey by configuring segmentation and algorithm rules that dynamically surface the right products and offers based on customer, pet, and behavioural attributes.
• Champion continuous improvement through data-driven experimentation — designing and running A/B tests to optimise conversion, engagement, and the effectiveness of our digital assets.
• Partner with internal teams across CRM, Category, Product, and Marketing to deliver cohesive campaigns, define retail media opportunities, and ensure all initiatives are aligned to customer and commercial goals.
• Innovate with impact, identifying and trialling emerging tools like AI and machine learning to improve the relevance, scalability, and automation of how we trade online.
• Own and evolve the ‘run’ function of our digital assets — ensuring day-to-day execution is seamless, measurable, and fuels stronger loyalty and lifetime value.

ROLE LOCATION

We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This is subject to change in line with business requirements.