MISSION 3: OUTSTANDING CUSTOMER EXPERIENCE

· Own the ecommerce customer experience – from brand aesthetic, site navigation, through to oversight of new product listings (and delistings)
· Drive improvements in site navigation, imagery and information clarity to reduce exit and bounce, and introduce user-friendly features to ensure a great customer journey.
· Keep an eye on product merchandising trends and competitive landscape and ensure collection pages and PDPs are the best they can be.

ROLE OVERVIEW

We are seeking an Ecommerce Trading Manager (and food nerd!), with a merchandising or data insight background, to lead the online channel – as we work to significantly grow the business over the next three years.
You will report directly to the founders. Your small team will include a marketing manager and ecommerce assistant, as well as paid marketing agencies and freelancers. This is a new role in the business.