About the job

BASIC FUNCTION

Your role as the Ecommerce & Transport Manager is to lead and support the ecommerce warehouses in the UAE that are managed directly by Hellmann, together with the transport and last-mile operations that serve them. You will be the main point of contact for the teams and customers, with the ecommerce warehouse leaders and transport coordinators reporting directly to you.You will make sure operations run smoothly and customer KPIs are fulfilled, while following HSE standards and legal regulations. You are responsible for cost control across the warehouses and transport, for growing existing retail and ecommerce accounts, and for clear and consistent reporting on operations, customers and employee matters. Key sectors include retail, consumer and luxury fashion, and cosmetics.

• Ecommerce warehouse operationsImplement and enhance the operating model for the ecommerce operations.
• Manage and lead the assigned contract logistics operations of the ecommerce division, covering inbound, put-away, picking, packing, marshalling, dispatch and returns.
• Design, implement and monitor warehouse processes, making sure all site policies and procedures are maintained and documented in SOPs.
• Manage order management, picking productivity and order accuracy so that cut-off times and customer service levels are met.
• Manage forecasts and seasonality (e.g. Ramadan, White Friday, peak sales) so inventory, material and labour planning are in place.
• Conduct regular and ad hoc stock checks and reconcile stock on request of a customer or another department.
• Oversee product setup and stock synchronization with customer platforms (Shopify, WooCommerce, Amazon, eBay and others) and the WMS.
• Use warehouse automation, robotics and the WMS to scale volumes efficiently.
• Manage value-added services such as kitting, labelling, gift wrapping, and luxury and cosmetics handling standards.
• Transport and last-mile deliveryPlan and manage domestic transport, GCC road freight and last-mile delivery, including dispatching, routing and tracking.
• Manage vendors for warehousing and transport: select, onboard and review carriers, couriers and subcontracted hauliers.
• Negotiate rates and contracts with transport and last-mile providers and develop new suppliers.
• Monitor carrier SLAs (on-time delivery, first-attempt success, damages, returns) and drive corrective actions.
• Optimize transport cost per order and per shipment while protecting service levels.
• Make sure transport complies with UAE road safety, free-zone, customs and
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