The Hope Through Housing Foundation (Hope) is committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National CORE’s affordable housing developments throughout California, Texas, and Florida. We seek passionate, hardworking team members who are committed to transforming lives and communities. Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youths, adults, and seniors each year.

SKILLS & QUALIFICATIONS

• Highly organized and detail oriented.
• Takes initiative and can work independently.
• Strong communication and interpersonal skills.
• Ability to work with, relate to, and motivate a diverse client population.
• Can hold individuals accountable to meet goals and objectives.
• Ability to work independently while remaining engaged in a strong, mutually respectful team.
• Excellent written and verbal communication skills.
• Strong planning and organizational skills balanced with a flexible, entrepreneurial spirit.
• Proven ability to motivate others and maintain effective working relationships with staff from diverse cultures at all organizational levels.
• Proficient with Microsoft applications, spreadsheets, and databases.
• A valid driver’s license, current vehicle insurance, and a driving record in accordance with company policies and company’s insurance carrier required.

EXPERIENCE & EDUCATION

• Demonstrated experience in areas of financial literacy education (preferred), social services, social work, or other field relevant to the required duties.
• Bachelor’s Degree in related field is preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Exposure to various types of weather.
• Standing, Walking, Sitting
• Driving
• Operate Computer and Office Equipment.
• Work is primarily sedentary in nature.

Key responsibilities include:

• Respond to emails, phone calls, referral inquiries, and in-person visits, providing accurate and detailed information about departmental programs and services.
• Manage and process all resident inquiries promptly and professionally, maintaining a high standard of service.
• Perform daily monitoring of Pathways inquiries, including proactive follow-ups on applications submitted.
• Accurately input client files into our data tracking systems and diligently report and monitor data related to program applications and inquiries.
• Works in collaboration with Services Coordinators and Property Management staff to conduct outreach to residents.
• Assist clients with program application forms and associated documents, ensuring a seamless application process.
• Receive and organize client files in preparation for coaching and the application process for assistance programs.
• Proactively follow up with residents to ensure their needs are met and assist in collecting essential client intake forms.
• Facilitate client registrations and attendance for workshops and events.
• Handle various administrative tasks across multiple departments, contributing to the efficient operation of the organization.
• Support departmental needs with high volume of resident files for one-on-one financial coaching to include developing a monthly budget, managing credit, reducing debt, increasing income, and building assets and homeownership.
• Develop personal financial goals with the resident/client and provide coaching to help accomplish those goals.
• Meet with the resident/client on a quarterly basis or more frequently to monitor and track their personal financial success.
• Collaborate with community partners in local community events.
• Prepare department meetings and take meeting minutes.
• Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.
• Develop financial literacy and economic mobility training for Service Coordinator and/or residents.
• Provide regular reports and photos/videos of activities and events for marketing purposes.
• Perform other duties as assigned.