Job ID: 39416
Location: London, GB
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working
Opening date: 11 Sept 2025
Job Description
We’re looking for an experienced leader to head our Global Markets Client Onboarding function within the Client & Sales Solutions Group. This Executive Director role is pivotal in shaping and delivering seamless onboarding, driving operational excellence, and enhancing client journeys across our global markets.
You’ll lead transformation strategies to streamline onboarding processes, accelerate client access to market products, and foster strong partnerships across business functions and regions. This is a rare opportunity to lead a high-impact function at the intersection of clients, products, and innovation.

Key Responsibilities

• Define and lead the global transformation strategy for client onboarding, focusing on scalability, efficiency, and client experience.
• Oversee the end-to-end onboarding process across regions, ensuring timely, compliant, and seamless delivery.
• Partner with sales, relationship managers, legal, compliance, risk, and operations to align onboarding with client and business needs.
• Act as a trusted advisor to clients, ensuring their onboarding journey is smooth and supportive.
• Drive digitalisation, automation, and process redesign to reduce timelines and enhance outcomes.
• Lead, mentor, and inspire a diverse global team, building a culture of collaboration and excellence.
• Establish and enforce robust risk and governance frameworks, ensuring adherence to local and international regulatory standards (AML, KYC, FATCA, CRS).

Skills and Qualifications

SKILLS

• Deep understanding of Markets products and client solutions.
• Strong client engagement and communication skills.
• Expertise in regulatory frameworks and onboarding compliance.
• Proven ability to lead transformation initiatives, including digitalisation and automation.
• Exceptional organisational and problem-solving skills.
• Leadership presence with the ability to mentor and inspire diverse teams across multiple regions.

QUALIFICATIONS

• Significant experience in client onboarding within financial markets or related areas.
• Strong track record in leading global teams and driving operational transformation.
• In-depth knowledge of client onboarding requirements, processes, and regulatory obligations.
• Bachelor’s degree or equivalent experience; advanced qualifications a plus.

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Define and lead the global transformation strategy for client onboarding, focusing on scalability, efficiency, and client experience.
• Oversee the end-to-end onboarding process across regions, ensuring timely, compliant, and seamless delivery.
• Partner with sales, relationship managers, legal, compliance, risk, and operations to align onboarding with client and business needs.
• Act as a trusted advisor to clients, ensuring their onboarding journey is smooth and supportive.
• Drive digitalisation, automation, and process redesign to reduce timelines and enhance outcomes.
• Lead, mentor, and inspire a diverse global team, building a culture of collaboration and excellence.
• Establish and enforce robust risk and governance frameworks, ensuring adherence to local and international regulatory standards (AML, KYC, FATCA, CRS)