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ED Patient Registration Representative at WakeMed Health & Hospitals
Raleigh, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient Registration, Data Entry, Insurance Verification, Copay Collection, Customer Service, Interpersonal Skills, Communication Skills, Administrative Duties, Revenue Cycle Operations, Medical Terminology Awareness

Industry

Hospitals and Health Care

Description
Overview The ED Patient Registration Representative plays a pivotal role as part of the Revenue Cycle Operations team when interacting with patients and registering them for their care. The ED Patient Registration Representative accurately performs a variety of administrative duties required for patient registration including entering essential demographic and insurance information, collecting copays, obtaining required signatures, and resolving errors on accounts before they are sent for billing. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The emergency department team works in a high-volume, fast-paced environment with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies. It requires the ability to provide extraordinary and compassionate customer service to patients and family members presenting to the emergency department. Our team initiates the arrival process at the welcome desk and completes the registration at the patient's bedside after the patient has seen a care provider. Emergency department registration staff partner with the clinical staff to help patients receive personal attention and care as efficiently as possible. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Not Applicable Education High School Diploma or Equivalent Required Experience 1 Year Healthcare Registration Required
Responsibilities
The ED Patient Registration Representative manages patient registration, including demographic and insurance data entry, copay collection, and account error resolution. They act as a liaison between patients and clinical staff to ensure efficient and compassionate service in a high-volume emergency department.