ED Tech at Mississippi County Hospital System

Blytheville, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Problem-Solving, Communication, EdTech Platforms, Hardware, Software, Network Configurations

Industry

Hospitals and Health Care

Description

Description Ed Tech (9pm-7am, 4-On 4-Off Schedule) Safety Sensitive Position Join our innovative educational technology team as an EdTech Support Specialist, providing critical technical assistance during overnight hours. This role offers a unique 4-on, 4-off schedule, allowing for a balanced work-life dynamic while contributing to the success of our educational initiatives. If you are passionate about technology and education and thrive in a night-shift environment, we encourage you to apply. Key Responsibilities: - Provide technical support and troubleshooting for educational technology tools and platforms during overnight hours - Assist educators and students with hardware, software, and network issues related to educational technology - Monitor system performance and ensure the stability and security of our EdTech infrastructure - Document support requests and resolutions accurately in the ticketing system - Collaborate with IT and educational teams to resolve complex technical issues promptly - Maintain up-to-date knowledge of EdTech products and emerging technologies relevant to the educational environment We foster a collaborative and innovative culture dedicated to enhancing educational experiences through technology. Our team values continuous learning and offers opportunities for professional growth in a dynamic environment. Join us and be part of shaping the future of education through technology. Requirements Skills and Qualifications: - Proven experience in technical support, IT, or related field, preferably within educational technology - Strong troubleshooting and problem-solving skills - Excellent communication skills, with the ability to explain technical issues clearly - Ability to work independently during night shifts and manage multiple support requests - Familiarity with common EdTech platforms, hardware, and network configurations - Flexibility to work a 4-on, 4-off schedule, including overnight hours from 9 PM to 7 AM - High school diploma or equivalent; additional technical certifications are a plus

Responsibilities

The EdTech Support Specialist will provide technical support and troubleshooting for educational technology tools during overnight hours. They will assist educators and students with hardware, software, and network issues.