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Edamerica Customer Service Representative-Onsite Knoxville at Edfinancial Services LLC

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

16.2

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Listening, Attention To Detail, Productivity, Attendance, Computer Proficiency, Customer Service

Industry

Higher Education

Description

Description Job Title: Edamerica Customer Service Representative Location: Knoxville, TN (Onsite) Class Start Date: April 27, 2026 Employment Type: Full-Time Starting Pay: $16.20/hour + $4.57/hour fringe benefit Edamerica is looking to hire full-time, onsite, Customer Service Representatives. Edamerica is a division of Edfinancial Services which has been recognized as a National Top Workplace for 2023, 2024, and 2025. Edamerica partners with colleges and universities across the country to help assist prospective, current, and prior students regarding financial aid, admissions, billing, registration, and student loan delinquency questions. What You’ll Do: · Handle inbound and outbound calls with professionalism and attention to detail. · Meet or exceed performance expectations for call quality, productivity, and attendance. · Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns. · Represent Edamerica and our client institutions positively and professionally at all times. What We’re Looking For Strong communication and listening skills. A professional, positive attitude. Ability to stay organized and meet daily goals. Basic computer proficiency. Open availability during business hours. Exceptional customer service skills. High School Diploma (Higher Education Degree preferred) Schedule dependability and flexibility. Based on workload, overtime may be required. Must pass background check and drug screening.

Responsibilities

The representative will handle inbound and outbound calls, providing accurate information and resolving concerns for students regarding financial aid, admissions, billing, registration, and loan delinquency. They must meet performance expectations for call quality, productivity, and attendance while representing the company and client institutions professionally.