EDI L1 Support at Conduent

, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hipaa, Edi Transactions, 837, 835, 270/271, 276/277, 277Ca, 834, Edi Acknowledgments, Ta1, 999, Production Monitoring, Ticketing Tools, Incident Management, Communication Skills, Oracle

Industry

Business Consulting and Services

Description

Role Overview We are looking for a US Healthcare L1 Monitoring Analyst to support and monitor healthcare EDI transactions and applications. The role involves first-level monitoring, incident triage, and escalation to ensure smooth processing of healthcare transactions in compliance with HIPAA standards. Job Track Description: Experience: 3+ years in production support Requires formal education and relevant expertise in a technical area. Performs technical-based activities. Leading and coordinating troubleshooting calls. Ability to multi-task and perform a diverse mix of technical and reporting tasks, with shift hand-offs. Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment. This is broken out into three shifts and distributed equitably amongst this dedicated team. Holiday work required. Strong communication skills both written and verbal. Requires a conceptual understanding of theories, practices, and procedures in a technical environment. Basic understanding of the US Healthcare system (Payer, Provider, Clearinghouse) Responsibility Statements Assists in production events with L2 team by attending meetings and performing required actions. Collects data from internal and external customers to generate reports and operational dashboards. First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users) Provides operational support by scheduling meetings and preparing materials for leadership. Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers. Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems. Monitor the Oracle Alert logs files, transaction logs and backup logs. Monitor the database related activities, respond calls from the Application support and developments teams. Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning Performs other duties as assigned. Comply with all policies and standards. Ensure SLA compliance and timely communication during incidents Prepare shift handover notes and daily status updates Follow HIPAA and PHI compliance guidelines at all times Primary Skills (Must Have): Basic understanding of the US Healthcare system (Payer, Provider, Clearinghouse) Knowledge of HIPAA EDI transactions 837 (P/I/D), 835, 270/271, 276/277, 277CA, 834 Understanding of EDI acknowledgments (TA1, 999, 277CA) Experience or exposure to production monitoring and support Familiarity with ticketing tools and incident management processes Good verbal and written communication skills Secondary Skills (Good to Have): Exposure to EDI tools such as Edifecs, IBM ITX, Sterling, Informatica Basic knowledge of map validation errors Understanding of batch schedulers (Control-M, Autosys, Cron) Basic SQL knowledge for transaction status checks Familiarity with monitoring tools (Splunk, Dynatrace, AppDynamics) Knowledge of healthcare business workflows (claims, eligibility, payments) Behavioral & Work Requirements Willingness to work in 24×7 shifts Strong attention to detail and ability to follow SOPs Calm and structured approach to handling production issues Ability to work independently and as part of a team Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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Responsibilities

This role involves first-level monitoring, incident triage, and escalation for US Healthcare EDI transactions and applications to ensure smooth processing in compliance with HIPAA standards. Responsibilities include monitoring event alerts, collecting data for reports, performing first-line support (logging, prioritizing, routing incidents), and monitoring database availability and related activities.