OEC GROUP OFFERS HYBRID WORK, COMPETITIVE SALARY, A FULL BENEFITS PACKAGE, OPPORTUNITIES FOR PROFESSIONAL GROWTH AND SO MUCH MORE!

As a System Analyst, you will be a key contributor to our company’s IT ERP/TMS services and peripheral ecosystems, including API/EDI, integration, PO management, etc.

WORK EXPERIENCE & EDUCATION

• Bachelor’s degree or higher in computer science, information technology, or a related field
• 3-7 years of experience in related fields (EDI / API, B2B Intergration, PO Management, and IT ERP systems analysis and operations support roles)
• Knowledge and experience in the following domain:
• Experience in logistics / supply chain industry
• Experience in accounting, finance or brokerage (preferred)
• Proficiency in EDI mapping, translation, and communication software
• EDI standards and protocols (X12, EDIFACT, etc.)
• Advanced knowledge of software programming and coding languages (XML, SQL, Java…)
• PO Management Solutions (Lognet, etc)
• ERP (CargoWise preferred, SAP, etc.)
• Automation experience (RPA UI Path preferred, process mining, etc.)
• IT Service Management (ITIL preferred, Agile)
• IT Project Management (PMP, Agile)

COMPANY CULTURE

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!

• Engage:
• Engage with stakeholders to ensure system quality and solution requirements
• Define and drive voice of customer (VOC) routines to continuously collect service feedback
• Collaborate with internal teams and external trading partners to address EDI or API-related queries/issues
• Communicate service and project statuses with business users and global IT teams
• Drive Business and IT reviews to confirm business development priorities and requirements
• Review business requirements review and technical qualifications to ensure technical feasibility, development timelines and costs
• Design & Build:
• Collaborate with product owner(s) and project managers to deliver solutions
• Analyze business requirements, recommend solutions, and build/facilitate solution design & implementation with third-party or internal developers
• Drive the implementation of new enhancements or upgrade of existing systems (EDI systems, PO management system, or ERP customizations)
• Tech Watch to research and recommend enhancements to existing systems and processes to improve efficiency and quality of data
• Operate & Improve: Maintain and improve the day-to-day operations for services (API/EDI, PO management, and ERP), including:
• Managing resolution of incidents and escalation to supplier or internal development teams
• Monitor and maintain service health and availability
• Manage enhancements and change requests as part of delivery routine
• Facilitate, diagnose, and/or resolve major incidents and emergency change
• Maintain and improve on knowledge artefacts (user training, service desk training, business requirement and system documentation, policy and procedures, trading partner guides and process flows)
• Ensure compliance and quality of system performance with business requirements