CONTRACT TYPE: PERMANENT, PART-TIME (25 HOURS- INCLUDING WEEKEND WORKING)

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ROLE OVERVIEW:

As Crew Team Leader you are part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.

ROLE RESPONSIBILITIES

• Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
• Resolving all customer issues effectively at store level in a timely and positive manner
• Efficient and attentive service at the tills - processing POS (point of sale transactions) and thanking customers.
• Building loyalty and `Customers for Life’ through opt in at the POS.
• Ability to delegate and demonstrate tasks to team members alongside the day to day running of the store.
• Understand the commercial aspects of the retail business e.g., reading reports, analysing data and making decisions.
• Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
• Safeguard the business through ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management.
• Keeping up to date with company product, activity and promotions and implementing changes when required

ROLE COMPETENCIES

• Proven ability to successfully lead a team; viewed as a leader among peers.
• Experience in a customer service environment is essential.
• Proven experience with POS management, daily banking procedures, and meeting deadlines.
• Excellent interpersonal, organisation and communication skills.
• Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
• Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory.
• Team player - embracing every opportunity to be part of what’s going on.
• Great time management.
• Demonstrates passionate commitment to the brand