Our client, The Southern Communications Group is a dynamic and fast-paced telecommunications business with nearly 60 years’ experience, with a reputation for excellent customer service and unrivalled career development. Their services combine multiple disciplines where they overlay each with a comprehensive service and high touch customer engagement: Managed IT services, Cyber Security Services, Unified Communications, Networks, Business Mobile and Private Cloud.
Due to their continued growth, they are now looking for an Education Account Coordinator to join their team in Dummer, Basingstoke. You will be the main contact for the assigned SCG customers within education sector.

Education Account Coordinator, role:

• Delivering exceptional customer service and exceeding their expectations
• Dealing with queries resulting in outbound contact as well as inbound calls from customers and colleagues plus a high volume of emails
• Making outbound calls to review your account base searching for upsell and cross sell opportunities focusing on increasing the profitability of the base
• Renewing your account base to ensure that customers are in appropriate contracts for their business
• Managing phone and email enquiries covering all areas of the account (inc billing and service-related matters)
• Participating in companywide incentives and projects to maximise the value of the accounts including sales and administrative tasks
• Outbound Review calls to hit monthly target
• Seeking Trust Pilot Reviews
• Maintaining accurate records on our CRM’s and utilise the required pipeline and quoting portals

Education Account Coordinator, the person:

• Previous experience within a similar role and comprehensive industry knowledge
• Sales intuitive and commercially aware
• Strong customer service skills
• High level of attention to detail
• Positive can-do and proven problem-solving attitude
• Excellent communication and decision-making skills
• Ability to prioritise workload
• Honest and tenacious
• IT Literate

Education Account Coordinator, the benefits:

• Competitive Salary
• Day off for your birthday
• Flexible working hours
• On-site canteen offering free breakfast (pastries) and lunch (soup) daily

• Delivering exceptional customer service and exceeding their expectations
• Dealing with queries resulting in outbound contact as well as inbound calls from customers and colleagues plus a high volume of emails
• Making outbound calls to review your account base searching for upsell and cross sell opportunities focusing on increasing the profitability of the base
• Renewing your account base to ensure that customers are in appropriate contracts for their business
• Managing phone and email enquiries covering all areas of the account (inc billing and service-related matters)
• Participating in companywide incentives and projects to maximise the value of the accounts including sales and administrative tasks
• Outbound Review calls to hit monthly target
• Seeking Trust Pilot Reviews
• Maintaining accurate records on our CRM’s and utilise the required pipeline and quoting portal