Essential Attributes:

• Calm under pressure and able to manage a high workload.
• Excellent verbal and written communication skills.
• Strong working memory - able to retain, process and act on multiple pieces of information across different cases.
• System-orientated and operationally capable, with strong attention to detail.
• Able to prioritise and confidently re-prioritise work as business needs change.
• Adaptable, flexible and comfortable working in a growing business where processes continue to evolve.
• Proactive, solution-focused, and accountable for outcomes including targets.
• Experienced in multi-tasking across complex or layered responsibilities.
• Positive, professional approach with stakeholders at all levels.
• A team player who is happy to support colleagues and contribute to the wider success of the business.

Desirable:

• Experience in education, recruitment, customer service or service delivery.
• Familiarity with monitoring student outcomes or operational KPIs.
• Experience managing multiple cases or clients simultaneously.
• Familiarity with EHCPs or SEND provision.

What we offer

• Salary: £29,000 - £31,500 per annum (depending on experience)
• Full-time position
• Monday to Thursday: 9:00am – 5:00pm
• Friday: 9:00am – 4:00pm
• Performance-related bonus scheme linked to measurable targets
• Statutory pension
• A supportive, friendly and collaborative team
• The opportunity to make a genuine difference to children’s lives every day