Role Purpose

This role is for a Client Liaison Officer is central to ensuring students receive the right support at the right time. You will manage the administration of multiple cases, coordinate with tutors, parents and schools to proactively solve problems to keep everything running smoothly. This is a role for someone who enjoys ownership, enjoys having targets to work to, takes pride in getting things right and can remain calm and focused when priorities shift.

Key Responsibilities

Student & Client Support

• Be the main point of contact for parents, tutors, schools and case workers
• Monitor student progress and intervene proactively to resolve issues
• Build and maintain positive, professional relationships with all stakeholders
• Deliver an outstanding level of customer service throughout every interaction

Case & Operational Management

• Manage high volumes of cases accurately and efficiently, keeping records up to date
• Match students with appropriate tutors quickly while maintaining quality standards
• Ensure all documentation, including EHCPs, contracts, and risk assessments, is complete and compliant

Reporting & System Management

• Accurately record and report student and operational data in internal systems
• Generate timely updates for management, highlighting key risks, trends and progress
• Maintain strong organisational systems to support multi-layered operations

Proactivity & Problem Solving

• Anticipate potential challenges and act to prevent issues
• Offer solutions and take ownership to resolve operational or client-related problems
• Ensure tasks are completed with a high level of accuracy and attention to detail
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