Essential Attributes:

• Calm under pressure and able to manage a high workload.
• Excellent verbal and written communication skills.
• Strong working memory - able to retain, process and act on multiple pieces of information across different cases.
• System-orientated and operationally capable, with strong attention to detail.
• Able to prioritise and confidently re-prioritise work as business needs change.
• Adaptable, flexible and comfortable working in a growing business where processes continue to evolve.
• Proactive, solution-focused, and accountable for outcomes including targets.
• Experienced in multi-tasking across complex or layered responsibilities.
• Positive, professional approach with stakeholders at all levels.
• A team player who is happy to support colleagues and contribute to the wider success of the business.

Desirable:

• Experience in education, recruitment, customer service or service delivery.
• Familiarity with monitoring student outcomes or operational KPIs.
• Experience managing multiple cases or clients simultaneously.
• Familiarity with EHCPs or SEND provision.
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