Key Responsibilities

Student & Client Support

• Be the main point of contact for parents, tutors, schools and case workers
• Monitor student progress and intervene proactively to resolve issues
• Build and maintain positive, professional relationships with all stakeholders
• Deliver an outstanding level of customer service throughout every interaction

Case & Operational Management

• Manage high volumes of cases accurately and efficiently, keeping records up to date
• Match students with appropriate tutors quickly while maintaining quality standards
• Ensure all documentation, including EHCPs, contracts, and risk assessments, is complete and compliant

Reporting & System Management

• Accurately record and report student and operational data in internal systems
• Generate timely updates for management, highlighting key risks, trends and progress
• Maintain strong organisational systems to support multi-layered operations
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