Education Consultant, Student Recruitment (Administrative Executive/ Senior at Heriot-Watt University

, Putrajaya, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Education Counselling, Student Recruitment, Lead Management, CRM Proficiency, Sales Conversion, Stakeholder Management, Event Coordination, Communication Skills, Microsoft Office, Customer Relationship Management, English Proficiency, Bahasa Malaysia Proficiency, Mandarin Proficiency

Industry

Architecture and Planning

Description

Job Description The role plays a critical role in driving student enrolments by delivering high-quality education counselling and ensuring a seamless, positive experience for prospective students. This role requires a results-driven individual with strong conversion capabilities, a customer-centric mindset, and the ability to effectively manage both direct and agent-driven pipelines. Key Duties and Responsibilities 1. Provide professional, accurate, and personalised counselling to prospective students and their parents (via face-to-face, virtual platforms, and other communication channels), ensuring a consistent and positive experience throughout the student journey. 2. Drive enrolment growth by actively managing and converting leads into applications and confirmed enrolments, in line with targets set by Management. 3. Ensure effective lead management and follow-up, including timely response to enquiries and consistent engagement to maximise conversion outcomes. 4. Maintain 100% accuracy and timeliness in CRM updates, including proper lead tagging (e.g. direct, agent, event source), tracking of interactions, and conversion status to support data-driven decision-making. 5. Support and execute recruitment activities and campaigns, including Open Days, campus tours, education fairs, school visits, and intake-driven initiatives. 6. Ensure all leads generated from sales events and marketing campaigns are captured and updated within the required timeline (e.g. within 48 hours). 7. Build and maintain strong working relationships with key stakeholders, to support recruitment objectives. 8. Manage and support assigned by ensuring alignment on programme offerings, entry requirements, marketing campaigns, and conversion expectations. 9. Collaborate closely with Admissions, Marketing, and Academic teams to ensure smooth application processing, accurate offer issuance, and a positive onboarding experience for students. 10. Support the implementation of scholarships, bursaries, and promotional campaigns to drive urgency and improve conversion rates. 11. Demonstrate flexibility in working hours, including weekends and travel (domestic and international), to support recruitment activities and market engagement. 12. Contribute to overall team performance by sharing best practices, supporting colleagues, and ensuring recruitment targets and deadlines are consistently achieved. All HWUM staff endeavours will embody our shared values of: Inspire, Collaborate, Belong, and Celebrate. Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post and its general responsibilities. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve. Person Specification This section details the attributes e.g. skills, knowledge/qualifications and competencies which are required in order to undertake the full remit of the role. Education & Qualifications Essential * Diploma / Degree (or equivalent qualification) Desirable * Degree Experience Essential * Minimum one (2-5) years working experience in sales or recruitment, preferably in education. * Fresh Graduate is encouraged to apply for administrative executive role. Desirable * Understand the University’s Recruitment cycle. * Experience in post-graduate and/or undergraduate student recruitment. * Experience in local and/or international student recruitment. * Knowledge of Schools Account Management will be desirable. * Excellent in communication skills and building rapport with Schools and Agents. * Ability to create events, have excellent coordinating skills. * Proficiency in speaking and writing English, Bahasa Malaysia and Mandarin languages is preferred. Competencies, Skills & Knowledge Essential * Self-motivated, target oriented and independent with high degree of commitment to meet deadlines and objectives. * Excellent written and verbal communication skills. * Well versed with Microsoft Office applications. * Ability to work and cooperate in a team oriented environment - people oriented with warm and cheerful disposition. * Creative, resourceful, customer-focused. * Be prepared to spend time away from home, travelling nationally and internationally. Must possess valid passport. * Must possess valid passport. Desirable * Knowledge of counselling techniques. * Proven ability to close sales. * Preferably with own transport and able to travel locally and overseas. * Ability to work well under pressure on simultaneous tasks. * Has wide knowledge of School Coverage and leads Management. Special Factors (if applicable) Essential * The role required to work and travel on selected weekends/public holidays and outside of standard working hours during weekdays. Desirable * Willing to work in Putrajaya. Essential Criteria – these are attributes without which a candidate would not be able to undertake the full remit of the role.  Applicants who do not clearly demonstrate in their application that they possess the essential requirements will normally be eliminated at the short-listing stage.   Desirable Criteria – these are attributes which would be useful for the candidate to hold.  When shortlisting, these criteria will be considered when more than one applicant meets the essential criteria.   Other Relevant Information   We aim to hold interviews at the Malaysia Campus in Putrajaya on the week of 17 August 2026.  For more information about Malaysia Campus, please visit http://www.hw.edu.my [http://www.hw.edu.my/].   For information about Purpose-Driven Education, please see our website: https://www.hw.ac.uk/malaysia/about/purpose-driven-education.htm [https://www.hw.ac.uk/malaysia/about/purpose-driven-education.htm]     Application Process Applications should be submitted to Careers system.   Applications must be submitted by 16 August 2026.   If you are not contacted by the selection committee by 21 August 2026 then please assume that on this occasion your application has been unsuccessful.  The University is committed to equality of opportunity. 

Responsibilities

Drive student enrolments by providing professional education counselling and managing lead conversion pipelines. Coordinate recruitment activities such as open days and education fairs while collaborating with admissions and marketing teams.