Key accountabilities

- High Customer Service mind & pro-active sales/cross sales & follow-up to convert from potential lead source to meet the pipeline & final sales target

- Counselling of prospective students and their families regarding study opportunities.

- Provision of information on institutions to students either face to face or over the telephone.

- Following up students’ applications and keeping students posted/ informed on offers/ rejections by the institutions.

- Counselling and assistance of prospective students in entry visa application.

- Accurately & timely updating of student applications on IDP Global database & team reporting scheme

- Provide good after sales service to have high parent/ student referral source

- Organization and implementation of promotional activities at local institutions and IDP offices.

- Organization and assistance in IDP exhibitions and other educational exhibition.

- Interpretation for institutions at seminars/ interviews/ exhibitions.

- Maintaining a good rapport to students, their families, local and IDP institution clients and visa office.

- Attending and servicing institutions upon their visits to IDP office.

- Active participating in team meeting & training

- Other duties as assigned by the Line Manager

Required experience

- Have 2 years experiences in service counselling (English course/professional course/oversea study consulting or banking finance services consulting,...)

- Prefer and have advantage if you have knowledge about oversea study consulting in Australia, US, UK, Canada or New Zealand

- Excellent communication, explanation and customer orientation.

- Demonstrate strong sales, have ability to maintain and widen customers’ relationship.

- Ability to work under high pressure and target.

- Professional & efficient business communication (both English & Vietnamese)

- Candidate must possess at least a Bachelor's Degree.