Education Services Support Team Manager at Gulf Coast Bank & Trust

Gretna, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking Experience, System Analysis, Quality Assurance, Data Base Management, Microsoft Office Suite, Organizational Skills, Time Management, Communication Skills, Problem Solving, Negotiation Skills, Risk Identification, Customer Retention, Leadership, Policy Development, Interpersonal Skills, Performance Management

Industry

Banking

Description

Description Summary The Education Services Support Team Manager is responsible for managing the operational functions of the bank’s Tuition & Fee Management online platform. This role oversees the integrity of departmental policies and procedures, ensures efficient performance of the support team, and serves as a key resource for platform operations. Additionally, this role provides leadership to the embedded support team, ensuring high-quality service delivery and adherence to compliance standards. *This position is required to report in-office and is located at 201 Huey P Long Ave, Gretna, LA. Responsibilities: Responsible for the operations and integrity of the online Tuition and Fee Management platform. Serves as the primary liaison between the third-party website servicer and the bank. Function as a viable resource related to the functionalities with the Tuition & Fee Management website. Develop and maintain website to correlate with the needs of clients and to stay competitive in the market. Possess the ability to recognize website inaccuracies to ensure operational efficiency. Perform website functionality oversight and issue reporting. Ensure all website Security Access additions and maintenance are properly approved by Data Security Officer. Develop, maintain, update, and streamline departmental policies and procedures. Supports new business development opportunities by promoting and presenting the Tuition & Fee Management services to potential prospects and current partners. Ensure contractual and legal matters align with bank policies and departmental goals. Manage the daily operations of customer inquiries, complaints, and collection calls overseen by the Support Team. Collaborates with school / website user administrators to set up and manage yearly tuition payment plans tailored to client needs. Coordinate and manage all required operational processes deriving from the Tuition & Fee Management payment plans. Prepare and process funding of yearly new and renewal tuition loans. Maintain daily return payment reports from the various payment plans offered to users. Monitor other daily reports to ensure all loan-related exceptions are cleared. Oversee and manage the processes for the various loan adjustments originating from the school administrators via our platform. Ensure all internal audit procedures are followed to confirm process accuracy. Demonstrate superior personal and interpersonal behavior, attitude, judgment, communication and initiative with clients and employees to ensure an elevated level of professionalism and promote team spirit. Strive to meet or exceed the performance measurement criteria assigned. Adhere to all corporate policies, guidelines and statutory requirements and recommends to management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area. Responsible for proactively ensuring customer retention and strengthening long-term relationships with departments’ customer base. Conduct routine performance appraisals of Support Team members. Perform other related duties as assigned by management. Participate and volunteer in community development related activities – i.e., fundraising events (fairs, galas, etc.) that coincide with division and bank customer base. Requirements EDUCATION/TRAINING/EXPERIENCE/SKILLS NECESSARY TO PERFORM SUCCESSFULLY: Minimum 5 years banking experience / High School Diploma Proficient in System Analysis, Quality Assurance, and Data Base Management Highly proficient with Microsoft Office Suite and related program software – Excel, Word, Outlook, PowerPoint Managerial experience preferred Extensive knowledge of banking and consumer lending Ability to prioritize tasks and work in a fast-paced environment Excellent verbal and written communication skills Excellent organizational and time management skills Ability to resolve complex issues and problems Ability to negotiate difficult situations in the best interest of the bank Ability to identify and mitigate risk Build and maintain internal bank relationships to foster continued support with core partners ADDITIONAL REQUIREMENTS: Must adapt to flexible work hours In-office position Must be able to lift up to 15 pounds at a time Travel requirements expected – must have own transportation

Responsibilities

The Education Services Support Team Manager oversees the operational functions of the bank’s Tuition & Fee Management online platform, ensuring efficient performance and compliance. This role also manages customer inquiries and collaborates with school administrators to tailor tuition payment plans.