ACCOUNTABILITIES

Student Recruitment Operations

• To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
• To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
• To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
• To comply with quality standards set for the department

Leads Management

• To follow up on all leads assigned on a timely basis
• To prepare and maintain leads follow-up reports

Market Engagement & Project Management

• To understand the local education landscape and explore new developments.
• Collaborate with internal teams and external partners to conceptualize and plan events that align with the company’s goals and objectives
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
• To plan and leverage community engagement to build awareness and brand name.

JOB REQUIREMENTS

• Bachelor degree with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.
• Experienced in Customer Service and Sales conversion processes
• Good understanding of the higher education industry in Singapore
• Able to work on Saturdays (9am – 1pm)
• Well-developed diplomacy skills and ability to handle expansive and diverse customers.
• Pleasant and patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive
  We regret that only shortlisted candidates will be notified

Please refer the Job description for details