ABOUT CEM

Christian Education Ministries (CEM) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. CEM is wholeheartedly committed to excellence in education so that students are “well known, well loved, and well taught” by dedicated trained Christian staff.
CEM is a growing network, with 16 schools (including the Australian Christian College schools) and 3 early learning centres, in 5 states, and is also the largest non-government Distance Education and home schooling provider in Australia.
CEM’s national office is located on the Central Coast of NSW (Erina) and we are always on the lookout for individuals who are passionate about Christian Education and have relevant skills and experience to add value to our growing team.

REQUIREMENTS

• Exceptional communication skills
• An eagerness to engage in problem solving and a desire to continually learn
• Familiarity with Educational Technologies not required, but would be beneficial
• Familiarity with school operations and practices not required, but would be beneficial
• General Capability with technology (Mac, iOS, Google, Zoom etc)
• Devout commitment to live and work in accordance with the Christian Faith and its values.
• Hold and maintain a valid Working with Children Check.

Key Accountabilities:

• Effectively onboard new Students and Supervisors/Parents into Education Systems (Primarily Canvas)
• Deliver Technical support to address customer needs, ensuring as many enquiries as possible are resolved without the need for escalation.
• Provide Level One triaging and helpdesk support for our Education Services and Systems (e.g. Canvas, Salesforce, Intercom, Canva)
• Provide high levels of customer support and service to accurately diagnose issues and offer effective resolutions to minimise system down-time and loss of productivity.
• Promptly allocate unresolved calls to ensure responsive and timely customer service.
• Stay updated on changing ICT standards and technology to ensure compliance with current services.
• Stay updated on current policies and practices surrounding child safety and wellbeing.
• Perform other duties as assigned to support CEM’s goals and objectives

The Education Support Officer is an entry level service and support role in our new and emerging Education Services team. They will be responsible for the support of our Distance Education customers, including the students, parents, home supervisors, and Australian Christian College staff. This position plays a crucial role in ensuring that they can navigate and utilise education systems efficiently, enhancing both user experience and operational effectiveness.
This full-time role is based at the CEM Erina office and is expected to start as soon as possible.

Key Accountabilities:

• Effectively onboard new Students and Supervisors/Parents into Education Systems (Primarily Canvas)
• Deliver Technical support to address customer needs, ensuring as many enquiries as possible are resolved without the need for escalation.
• Provide Level One triaging and helpdesk support for our Education Services and Systems (e.g. Canvas, Salesforce, Intercom, Canva)
• Provide high levels of customer support and service to accurately diagnose issues and offer effective resolutions to minimise system down-time and loss of productivity.
• Promptly allocate unresolved calls to ensure responsive and timely customer service.
• Stay updated on changing ICT standards and technology to ensure compliance with current services.
• Stay updated on current policies and practices surrounding child safety and wellbeing.
• Perform other duties as assigned to support CEM’s goals and objectives.