ABOUT THE OPPORTUNITY

The Faculty of Medicine and Health is looking for an Education Support Officer (Clinical) to support the provision of a broad range of educational support services to academic and teaching staff, in the management of the Doctor of Medicine (MD) Program.
This position requires you to be on site a minimum of 4 days a week . Hybrid working options will be decided with your manager if you are successful in this position.

Your key responsibilities will be to:

• coordinate and provide administrative support for clinical teaching including the recruitment, engagement and ongoing relationship management with paid and non-paid clinical tutors and supervisors, including timetabling and logistical management (including booking and preparation of teaching spaces) of the tutor base.
• liaise with and build strong relationships with key staff and relevant stakeholders, including staff, academics, and clinicians from the LHD - Local health District
• logistical support of clinical and knowledge-based assessments within the medical program
• provide an exceptional student experience that fosters a positive learning environment, cultivates student success, and promotes a sense of inclusivity and belonging within the medical program and university.

Your key responsibilities will be to:

• coordinate and provide administrative support for clinical teaching including the recruitment, engagement and ongoing relationship management with paid and non-paid clinical tutors and supervisors, including timetabling and logistical management (including booking and preparation of teaching spaces) of the tutor base.
• liaise with and build strong relationships with key staff and relevant stakeholders, including staff, academics, and clinicians from the LHD - Local health District
• logistical support of clinical and knowledge-based assessments within the medical program
• provide an exceptional student experience that fosters a positive learning environment, cultivates student success, and promotes a sense of inclusivity and belonging within the medical program and university

To be successful in this role, you:

• thrive in a fast-paced, dynamic environment that can rapidly shift from day to day
• demonstrate initiative and take proactive measures to anticipate and address challenge
• can maintain composure and effectiveness in high-pressure situations
• have exceptional stakeholder engagement and communication skills and can negotiate with influence across a range of varied stakeholder groups internally and externally
• demonstrate a strong understanding of an exceptional student experience preferably in the tertiary education sector
• have excellent time and workload management skills with demonstrated ability to prioritise effectively, manage multiple tasks, meet deadlines, and achieve required outcome
• have demonstratable experience in continuous process improvement initiatives; particularly, committed to creating a meaningful standard operating procedure (SOP), and creating new workflows
• demonstrate advanced proficiency in various computer applications including but not limited to Microsoft 365 with the ability to leverage technology effectively to streamline processes and enhance productivity