EFB ANALYST

You will be part of a small, but highly efficient EFB team, supporting the three easyJet AOCs.

The team is required to provide operational oversight, governance and support for:

• Operational device hardware, applications, security and configuration
• Applicable regulatory compliance
• Supervision, distribution and control of manuals
• Continuous improvement

This role will report into the Flight Operations Manager – EFB and Digital, who will provide strategic direction and oversight. For day to day operational support and escalation, the role will work closely and link in with the Senior EFB Analyst.
This role will need key relationships with the Technology Manager – Operations, EFB application SMEs and manual authors, third party suppliers, Cabin Operations Manager – Cabin Crew Devices, Training department, Engineering alongside various other easyJet departments.

WHAT YOU’LL BE DOING:

We are looking for a proactive and detail-oriented professional to support and maintain our Electronic Flight Bag (EFB) and iPad administrative system.
This role involves, configurations, and applications; managing application roadmaps and change processes; and

This role involves;

• Coordinating user acceptance testing for EFB hardware, configurations and applications.
• Managing application roadmaps and change processes
• Ensuring effective communication with suppliers, stakeholders, and internal teams

Responsibilities include:

• Resolving end-user issues
• Leading continuous improvement initiatives
• Coordinating projects and trials
• Documenting processes
• Creating training materials and end user documentation
• Managing hardware assets, and running compliance audits
• Supporting operational changes in line with best practices

Requirements of the Role

WHAT YOU’LL NEED TO DO THE ROLE:

The ideal candidate will possess interpersonal, communication, and written skills, coupled with a decisive and analytical mindset and keen attention to detail.
Experience in product and/or project management is advantageous to this position. You will be proactive and resilient, capable of prioritising and managing workloads under tight deadlines while maintaining great stakeholder and supplier management skills.
You should also have a high degree of flexibility and the ability to travel across our network to support Operations teams.
Proven expertise in managing iPadOS and iPad platforms would be hugely desirable.