BJC is hiring for an EHR Application Support Analyst. This is a remote position. We are looking for candidates with helpdesk and Epic experience.
Hours:
Sunday, Monday, Thursday, and Friday - 6:00 a.m. - 4:30 p.m.
Overview
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.
Preferred Qualifications

EDUCATION

• High School Diploma or GED

EXPERIENCE

• 2-5 years

EDUCATION

• Bachelor’s Degree

EXPERIENCE

• 5-10 years

SUPERVISOR EXPERIENCE

• No Experience
  Benefits and Legal Statement

ROLE PURPOSE

Provides remote end-user support for the organization’s software and hardware systems with a responsibility for Epic & other Clinical applications. Has working knowledge and experience in discipline and broadens capabilities. Recognizes issues and is able to elicit data from clients regarding problems. Performs a range of straightforward assignments related to discipline. Uses prescribed guidelines or policies to analyze and resolve problems. Receives a moderate level of guidance and direction.Epic or applicable certifications will be required within 6 months of hire.

RESPONSIBILITIES

• Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics.
• Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
• Monitors service delivery performance metrics.
• Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
• May be part of an after-hours on-call rotation.