POSITION TITLE: EHR Manager and Trainer
REPORTS TO: Director of Operations
DIRECT REPORTS: Not applicable
*This position will support the two ministries of the Mental Health and Substance Use Service line and will co-locate in both the Saint Louis Counseling office in Fenton, MO and Queen of Peace Center in the Central West End.

POSITION DESCRIPTION

The EHR Application Manager and Trainer is to provide staff support through application development, enhancement, error troubleshooting and resolution, and production support of multiple electronic health record (EHR) systems used in Catholic Charities ministries. This position will also support continual improvement efforts through workflow analysis, testing, training, and documentation. This Manager will oversee the day-to-day support and serve as the primary point of contact for the EHR system users. Job responsibilities will include support for any new or upgrade implementation module(s). Implementation tasks will include facilitating end-user application training, monitoring end-user adoption of existing and new workflows implemented, and reporting findings and trends. This role is expected to be proactive in the research of new features and functions and will assist the Operations and Clinical teams with incorporating new methods into their standard operating procedures. The Manager will provide ongoing training and support for all existing and new staff members.

QUALIFICATIONS

· Bachelor’s degree in Computer Science, Information Systems, Business, Healthcare, or related field or equivalent experience required
· Minimum of 2 years supporting an EHR system
Knowledge of Carelogic and Insync EHR’s preferred
· Experience creating written technical and end user support documentation preferred
· Experience with training super users and end users preferred
· Clinical coding/billing a plus
· Strong knowledge of HIPAA rules and regulations
· Previous experience Department of Mental Health funded agency a plus
· Exceptional analytical skills
· Ability to communicate technical issues and concepts to non-technical individuals
Job Type: Full-time
Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• Bachelor’s (Preferred)

Experience:

• EHR customization: 2 years (Required)

Ability to Commute:

• St. Louis, MO 63108 (Required)

Ability to Relocate:

• St. Louis, MO 63108: Relocate before starting work (Required)

Work Location: In perso

Please refer the Job description for details