GENERAL ACCOUNTABILITIES

The Patient Access Build Team Member will support the Patient Access Workstream Lead in delivering the Patient Access workstream for the Cúram EHR implementation within UPMC Ireland. The role involves assisting in executing tasks within the project scope and governance, including stakeholder coordination and milestone tracking. The member will collaborate with the Patient Access Workstream Lead and other workstream members to ensure alignment with Patient Access operations and programme goals. Additionally, the role includes contributing to the documentation of workflows, system configurations, and testing different outcomes (e.g. interoperability, data migration, reporting, end-user devices) to support a seamless end-user experience.

REQUIRED QUALIFICATIONS:

• Minimum 3 years of experience in Patient Access or front-end revenue cycle operations.
• Familiarity with patient access workflows, safety practices, and quality reporting standards.
• Good project coordination, stakeholder engagement, and change management skills.
• Good analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Health Administration, Business, or related field (or equivalent experience).
• Experience as a user of MEDITECH Expanse patient access modules or equivalent capabilities with other major EHR systems (e.g., Epic, Oracle Health).
• Experience implementing MEDITECH patient access capability or equivalent capabilities with other major EHR systems (e.g., Epic, Oracle Health).
• Knowledge of clinical decision support, change management methodologies (e.g., Prosci, ADKAR), and regulatory requirements.
• Experience developing training resources and SOPs.
  Equal Opportunity Statement and Benefits

OVERVIEW OF ROLE:

The Patient Access Build Team Member will play a pivotal role in supporting the Cúram Electronic Health Record (EHR) system across UPMC Ireland. Reporting to the Patient Access Workstream Lead, this role focuses on assisting with the configuration, testing, and validation of Patient Access-related applications, including the Patient Access (CWS/Registration/Bed Management) and Patient Portal (Website & M Health App) and supporting capabilities, with a primary focus on Patient Access services. The Patient Access Build Team Member will contribute to aligning system functionality with Patient Access staff under the guidance of the Patient Access Workstream Lead. This role provides operational and technical support for the Patient Access workstream, collaborating with clinical, business and technical teams to ensure a smooth and effective transformation of Patient Access functions. This is an excellent opportunity for a business professional with an interest in health IT systems to c

PRIMARY DUTIES AND RESPONSIBILITIES:

Reports to the Patient Access Workstream Lead. Collaborates closely with relevant operational stakeholders, other Stream and Workstream leads, workstream members, change management, and communications teams.