JOB PURPOSE The role of the eHub Administrator is to undertake a wide range of administrative duties to aid in the management of all incoming online consultations using eConsult. MAIN DUTIES OF THE JOB Excellent IT skills are essential along with good communication and the ability to work under pressure. Ability to work in a systemised, process-driven way, handling and managing high volumes of tasks and information. JOB DESCRIPTION The following are the core responsibilities of the eHub Administrator.
On occasion there may be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. To sift, triage and manage each online consultation through the correct pathway to the most appropriate outcome to support patients effective and safe care Ensure all eConsults are reviewed and processed within the specified timeframe Actively call patients and where appropriate their family and/or carer to resolve relevant admin request and queries Redirect eConsults to relevant teams Contact patients by SMS, phone & email to update them on their eConsult Maintain records of all activities carried out, i.e. eConsults received, coding of outcomes and other relevant fields in the EMIS Web template Maintain and develop effective communication across the team Proactively engage in the development of the eHub Carry out system searches as required Other administrative tasks as required Always maintain full patient confidentiality, adhering to Information Governance guidelines Undertake and complete any relevant training as assigned and ensure all training is in date The list of duties and responsibilities is not exhaustive and will develop based on the needs and requirements of the PCN and its patients

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