EIP Administrator – Hillcroft House, Thatcham, Berkshire
We are looking for an enthusiastic and motivated Administrator to join the Community Mental Health Team situated in Hillcroft House on the West Berkshire Community Hospital site in Thatcham.
The successful applicant will support the running of effective office processes and procedures; be patient focused; have excellent communication and organisational skills; be familiar with the trust computer systems and have good IT skills.
Previous experience of administrative and telecoms work is essential to the role as well as a resilience to deal with its fast pace and the emotional and sometimes distressing nature of mental health issues.
This is a full-time position working Monday-Friday 9am-5pm. The postholder will work under the direction and supervision of the Business Support Manager.
To be the central point of contact and maintain relationships across the service, assisting the team in the development and maintenance of efficient and effective office procedures.
Plan and arrange meetings and events which may be internal of external to the service, ensuring all necessary arrangements are made, such as room bookings, refreshments, etc.
Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and after meetings in a timely way.
Ensure all office systems are maintained to a high standard, both electronic and hard copy, across the service, developing systems to ensure that services run smoothly through having well planned and organised administrative systems and processes in place.
Ensure the efficient and accurate recording of data on all electronic systems.
Promote effective communication channels across the service, including procedures for answering telephones and taking messages.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Competent administrative skills with attention to detail and accuracy
Ability to multi-task in a busy and sometimes loud office environment
Professional telephone manner with good interpersonal skills
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Sue Gabriel on 0118 904 7356 or email: sue.gabriel@berkshire.nhs.uk who’ll be delighted to help