El Paso Zoo Catering - Supervisor at SSA Group, LLC

El Paso, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Leadership Skills, Problem Solving, Decision Making, Organizational Skills, Financial Management, Merchandising, Planning, Team Building, Flexibility, Catering Operations, Event Planning, Food Presentation, Customer Service, Health and Safety

Industry

Hospitality

Description

Catering Supervisor @ The El Paso Zoo Part-Time Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Position Title: Catering Supervisor Reports to: Catering Manager(s) Responsibilities Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client. Oversee quality, product levels and inventory of product. Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures. Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively. Oversee proper setup, execution, breakdown, and cleanup of each catered event. Execute back of the house, front of the house and side work duties for overall productivity of banquet events. Successfully interpret and execute BEOs to the high standards of the organization. Possess expert-level knowledge of menus, food presentation, and food service techniques. Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs). Work with the catering management team to supervise and train staff for all departments. Manage rental orders, buffet cards, and diagrams for each event when applicable. Able to explain and elaborate on event successes or failures. Solve problems during events and implement creative solutions. Maintain a friendly and approachable attitude towards the client, guests, and staff. Communicate clearly and openly with all staff members for overall success. Display a sense of urgency at all times. Uphold a professional appearance and mannerism. Adhere to all company policies and procedures. Follow health and safety practices at all times. Maintain a clean, safe, and organized work environment. Perform other tasks as deemed necessary. Maintain a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Job Requirements Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel. Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates financial management, merchandising, analytical, planning and leadership skills. Demonstrates the ability to remain flexible in a fast-paced environment. Computer knowledge and skill level for basic office functions. Operate all equipment necessary to perform job duties. Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. Focuses on removing barriers and empowering growth and opportunity for team members at all levels. Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back. Previous Experience Two-three years catering operations and/or event planning in off-site catering, hotel or cultural attraction catering venue preferred. BEO knowledge and execution preferred. All education backgrounds eligible. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation and Benefits Eligible for overtime pay. On-Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts at applicable locations. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. We accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. Applications are reviewed as received, and the position remains open until filled.

Responsibilities

The Catering Supervisor is responsible for delivering exceptional hospitality experiences, overseeing event setups, and managing staff performance. They must ensure quality service and resolve any guest complaints effectively.