El Retiro Assistant at Bok Tower Gardens, Inc.

Lake Wales, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Volunteer Management, Collections Care, Scheduling, Guest Flow Management, Safety Procedures, Communication, Record Keeping, Inventory Maintenance, Condition Reporting, Housekeeping, Customer Service, Hospitality, Data Collection, Presentation Skills, Problem-Solving

Industry

Museums;Historical Sites;and Zoos

Description

Description JOB SUMMARY The position of?El Retiro?Assistant is to support?the Collections?Manager with daily operations including, but not limited to, Volunteer Management/Scheduling and Collections Care. The main responsibility of the?El Retiro?Assistant will be to?represent?the Collections Manager in her absence. PRIMARY DUTIES & RESPONSIBILITIES Provide daily direction to a core of volunteer?El Retiro?Guides amidst?a high level?of activity and varying personalities.? ?Act as an El Retiro?Guide as needed.? Perform daily tasks such as volunteer sign-in procedures and room assignments; telephone answering; contacting on-call volunteers and scheduling;?selling and recording ticket sales;?continuous monitoring of guests and volunteers; alertness to safety issues and ability to adhere to safety procedures; operate Bok Tower Gardens communication radios; knowledge of wheelchair procedures; provide special event support as needed.? ?Provide a watchful eye on collections and alert Collections Manager of any issues?regarding?the house and/or collections.? ?Assist?in?maintaining?collection inventory?and writing condition reports, and? Assist?with the preservation of collections by providing?housekeeping as needed such as dusting objects, cobwebs, sweeping up debris, vacuuming of?floors and?textiles,?cleaning windows,?etc.? Ability to?assist?with El Retiro training for volunteers and staff Ability to respond effectively to guest inquiries, comments, and complaints in a calm and?courteous?manner.? Ability to manage guest flow and crowd movement to ensure safety, accessibility, and a positive visitor experience. Ability to?maintain?a working knowledge of the garden and its operation Assistance?with hurricane preparations.? Assist?with basic data collection as directed by the Collections Manager.? ?Ability to stand for?long periods?of time,?climb stairs, and use a ladder.? Availability to?work on?a flexible schedule according to operational needs including weekends?and holidays. Requirements EDUCATION: High School Diploma equivalent KNOWLEDGE, SKILLS & ABILITIES Excellent oral and written communication skills and interpersonal skills, including effective presentation, negotiation, and problem-solving skills? Experience Managing Volunteers?preferred ?Organized and detail-oriented; able to work independently and on a team, meet deadlines, administer budget,?maintain accurate?records, and produce?timely?reports? ?Self-starting, creative, goal-oriented team player; ability to work with a diversity of staff, volunteers, and public audiences? ?Ability to work on a flexible schedule; weekend and evening work required n Excellent customer service and hospitality skills? Ability to lift and carry up to 25 lbs. PRE-EMPLOYMENT REQUIREMENTS Employment is contingent upon successful completion of background screening, drug testing, and credit check, as applicable. Bok Tower Gardens reserves the right to modify or apply this job description as needed. This document does not constitute an employment contract. Employment is at-will. Reasonable accommodation will be provided in accordance with applicable law.

Responsibilities

The Assistant supports the Collections Manager with daily operations, focusing heavily on Volunteer Management/Scheduling and Collections Care, and will represent the Manager in their absence. Primary duties include directing volunteers, performing administrative tasks like scheduling and ticket sales, and assisting with collection preservation and monitoring.