Catholic Social Services is currently seeking a contract full-time, 40 hours per week, Senior Resources Coordinator in EDMONTON to join our Elder Abuse Resources and Support (EARS) team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.
This position has a weekly full-time 40-hour schedule of Monday to Friday. This is a contract position that will end on August 11, 2026.

JOB SUMMARY:

The Seniors Resource Coordinator works with a team that receives, assesses, and addresses reports of elder abuse in Edmonton. The Seniors Resource Coordinator has strong collaboration skills to work closely with seniors and other agencies to provide quality assistance to seniors at risk or experiencing abuse. This position works with a variety of stakeholders such as professionals, concerned community members, family members and the seniors themselves.
Using analytical skills and good judgement, the Seniors Resource Coordinator works collaboratively within the EARS team to assess cases that merit review by the Senior Protection Partnership (SPP). Strong communication skills are an asset, as the Seniors Resource Coordinator is required to raise community awareness of this issue through presentations and attending community events.

• Assesses needs of seniors
• Completes psychosocial initial assessment
• Completes assessment of risk and complete safety plans
• Provides consultation and follows up with seniors/professionals
• Establishes and maintains respectful, collaborative working relationships with seniors and their key stakeholders.
• Communicates effectively and respectfully in a professional manner with seniors, both verbally and in writing. Actively listens to seniors to understand their needs while being aware of and responding to non-verbal communication.
• Answers Elder Abuse Intake line and consults regarding all new intakes with Program Team Leader
• Develops service plan for seniors
• Works with the seniors to develop goals on the individual service plan
• Completes home visits, conferences, professional consultations with seniors as requested.
• Assists seniors to obtain access to appropriate community resources
• Collaborates and coordinates with other community resources to provide services
• Provides advocacy for seniors & ensures their basic needs are met
• Provides education on family violence and elder abuse
• Maintains knowledge of and performs according to COA standards
• Effectively communicates program concerns and possible solutions with the Team Leader and team, when appropriate.
• Offers referrals for clinical counselling if required
• Plans/coordinates activities
• Prepares Individual Service Plan, including strategies with the seniors
• Implements Service Plan goals and strategies
• Communicates effectively and respectfully in a professional and confidential manner with all Agency employees, and internal and external stakeholders
• Attends and actively participates in scheduled team meetings. Supports team initiatives and helps to identify problems and suggest solutions
• Prepares and presents case reviews/file reviews for supervision with Team Leader
• Attends/participates in strategic planning days for the EARS and SPP programs