eLearning Technology Project Specialist

at  Western University

ABOUT US

The eLearning Technology Team is a unit within Western Technology Service (WTS) providing Western faculty, staff, and students with the best possible resources to enable effective use of technology in teaching and learning. We believe in continual learning, and use ongoing research, testing, collaboration and training to develop and maintain a suite of technology tools that are leading edge and endeavours to engage our user community in the best use of these resources.
The eLearning Technology (ELT) Team collaborates and works with the Centre for Teaching and Learning (CTL) to ensure faculty are continuing to apply good pedagogical practices when incorporating technology in their teaching.
In 1994, Western established an Instructional Technology Resource Centre (ITRC). The Centre is staffed by a team of undergraduate students and its mandate is to assist Western’s faculty who wish to incorporate the use of technology in their course delivery. The Centre is highly regarded as a valuable resource for faculty. The eLearning Technology team manages the ITRC and provides the mentoring, guidance and leadership to the students who work in the Centre during their undergraduate studies at Western.

QUALIFICATIONS

Education:

• University Degree
• Working towards, or completion of, Project Management Certification (such as PMP, CAPM, PgMP, PMI-SP, DASM, DAC, etc.) or equivalent experience
• Undergraduate Degree in Communication, Education, Computer Science or related technology or education fields is preferred

Experience:

• 2 years of work experience managing complex projects
• Experience supporting the identification of best practices in project approaches and methodology
• Experience working with eLearning technology preferred
• Experience and familiarity in a higher education context is preferred

Knowledge, Skills & Abilities:

• Intermediate computer skills in Microsoft Office suite and relevant enterprise applications, especially Excel
• Intermediate skills with e-learning tools, and management tools such as Jira and Confluence
• Ability to evaluate projects against their objectives to ensure the desired outcomes will be achieved in the established timeframes
• Ability to adjust project schedules and resources to suit changing needs
• Ability to lead during change and times of uncertainty by drawing on past experience and reaching out to colleagues for guidance when required
• Ability to work with different teams and share information
• Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions
• Knowledge of techniques for planning, managing and coordinating multiple projects, often with competing priorities that involve a variety of stakeholders
• Client service skills with an ability to apply tact and diplomacy when working with a range of different roles and experience (students, full time employees, faculty members, etc.)
• Well-developed presentation and public speaking skills in both creating and delivering presentations including status updates to stakeholders
• Strong verbal and written communication skills with a demonstrated ability to complete detailed analytics and reports and lead project discussions
• Ability and willingness to stay abreast of e-learning technological developments and commitment to professional development
• Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions

The role of the eLearning Technology Project Specialist within the eLearning Technology Team at WTS is responsible for managing and supporting projects from proposal through to completion, specifically, those that support eLearning technology at Western. Primarily guided by the eLearning Technology Manager, the Project Specialist plays a pivotal role in the execution of both WTS-sponsored eLearning Technology Projects and Instructor-Sponsored Media Projects, ensuring clear communication of project expectations, setting and managing timelines, implementing best practices, facilitating collaboration among team members, and seeing projects through to conclusion.