Election Services Officer at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Organizational capabilities, Customer service, Election process coordination, Compliance, Legislation interpretation, Client liaison, Post implementation review, Reporting, Stakeholder relationship management, Budget management, Scheduling, Collaboration, Issue resolution, Work health and safety, Safety culture

Industry

Law Enforcement

Description

Ability to co-ordinate multiple election events in parallel to meet tight deadlines Enhanced organisational capabilities Excellent customer service skills About the Role The Election Services Officer coordinates the end-to-end election process on behalf of commercial clients, to meet customer service expectations and ensure compliance with relevant rules and legislation. The role is Ongoing full-time position. About the NSW Electoral Commission The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate. Our work includes: Running and regulating elections Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018. What we offer Opportunity to work on large scale events and assist your local community Career development opportunities through study and face to face training Access to self-paced expert-led training via LinkedIn Learning Employee Assistance Program for wellbeing support Staff social events to connect with colleagues Work/Life balance (35 hour working week), flex leave, generous holidays and leave conditions Access to Fitness Passport for eligible staff Free annual flu vaccination Convenient CBD location, access to public transport Key knowledge, experience and essential requirements As the successful candidate, you will have: Liaise with clients to communicate and clarify election requirements based on the organisation's rules and relevant legislation as required. Undertake post implementation reviews and reporting to capture client specific election processes, meet legislative requirements and inform continuous improvement initiatives. Maintain relationships with stakeholders by providing excellent customer service and conducting successful elections within the agreed timeline and budget. Plan and schedule commercial elections, ensuring that client deadlines, budgets and rules can be met without compromising the integrity of the election process. Collaborate and coordinate with colleagues across the Electoral Operations Group and wider Agency in order to seek subject matter expertise related to each election process, communicate requirements, resolve issues and ensure alignment with related processes and plans. Support other operational activities during election events as required to contribute to critical business outcomes and build election knowledge and skills. Support a safe working environment and foster an organisational safety culture that actively supports and is consistent with the Commission’s work health and safety systems and processes. Actively contribute to agency-wide safety initiatives and plans. How to apply As part of your application, you will be asked to respond to the two targeted questions: How do you handle different priorities and expectations? Provide an example of where you communicated and coordinated with multiple stakeholders, to achieve a project goal. (maximum 300 words) This role will require you to interpret and summarise a wide variety of organisational rules and legislation accurately and consistently for commercial election events. Describe your experience with legislation and organisational rules. (maximum 300 words) You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role. For further information regarding the role please download the Role Description Applying for a role in the NSW Public Service For more information on how to apply for a role in the NSW Public Service, please refer here The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact talent@elections.nsw.gov.au. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs. Applications received and completed after closing time will not be considered for selection. The selection process will include a range of assessment techniques to assist in determining your suitability for the role. For further information, contact NSW Electoral Commission’s Talent team on talent@elections.nsw.gov.au Other Information Your employment will be subject to National Criminal Records Check to determine your suitability for employment. The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website. A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months. This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement. Applications Close: Thursday 19th March 2026 at 11:59pm

Responsibilities

The Election Services Officer coordinates the end-to-end election process for commercial clients, ensuring customer service expectations are met and compliance with rules and legislation is maintained. Key duties involve liaising with clients, planning and scheduling elections, and collaborating across teams to resolve issues and ensure process alignment.